ALYSSA 會員預約 App
ALYSSA Membership Booking App
簡介 Introduction
設計問題 Problems
ALYSSA 是一家醫學美容中心，提供多元化的服務，並定期推出各類促銷活動。然而，過往的預約流程依賴門市職員手動處理，缺乏統一的紀錄系統，不僅容易出錯，也令客人難以及時掌握最新優惠，管理已購套票，影響服務體驗與回購意欲。
ALYSSA was a medical aesthetics clinic offering a diverse range of services and regularly launching promotional campaigns. Yet, the initial appointment workflow relied heavily on manual processing by front-desk staff and lacked a centralized recording system. The process heightened the risk of errors and hindered clients from staying updated on offers or managing their purchased packages, which in turn diminished the service experience and discouraged repeat purchases.
解決方案 Solutions
方法 Methods
我們設計的會員預約 App 提供自助預約功能，並由系統自動確認。顧客可使用 App 瀏覽服務內容、預約紀錄與最新優惠；職員則能快速查詢會員資料，集中管理所有預約與交易。
Our custom-designed membership booking app supports self-service reservations with automated confirmation. Customers can use the app to review services, booking history, and the latest promotions, while staff can quickly access member information and centrally manage all bookings and transactions.
藝術指導 Art Direction
簡介 Introduction
介面設計結合玻璃擬態（Glassmorphism）與新擬態（Neumorphism）風格，透過模糊與半透明的玻璃質感卡片、具陰影與高光對比的擬真按鈕，營造立體感與未來感，提升用戶的互動意願。這種設計不僅增強了視覺吸引力，更展現出 ALYSSA 對高科技與高質感的追求。
The UI design blends Glassmorphism and Neumorphism styles, utilizing blurred, semi-transparent glass-like cards together with realistic buttons shaped by shadows and highlights. This combination creates a sense of depth and futurism that foster user interaction. Beyond elevating visual appeal, the design also underscores ALYSSA’s commitment to technological innovation and premium quality.
成品 Results
結果 Results
會員可以線上選購及預約服務。App 僅顯示可供預約的日期、時段及分店，有效避免超額預約。若偵測到會員持有相關套票，付款時可選擇扣除套票次數。付款完成後，預約將自動確認，無需職員介入，大幅提升營運效率與用戶體驗。
Members can purchase and book services online via the app, which displays only available dates, time slots, and locations to prevent overbooking. When the system detects that a member holds a relevant package, payment can be processed by deducting the corresponding package credits. Once payment is completed, bookings are automatically confirmed without staff intervention, significantly boost operational efficiency and user experience.
會員與職員皆可透過會員專區，查詢購買紀錄、預約紀錄、服務紀錄、積分與禮品兌換紀錄等資訊。整合及電子化會員資料，不僅有助會員即時掌握個人狀況，減少溝通錯誤，方便職員向已用完套票的客戶再作銷售，提升營業額。
Both members and staff can access the member portal to view purchase history, booking schedules, service records, reward points, and gift redemption history. Centralizing and digitizing member data grant users real-time access to their personal information while minimizing miscommunication. Meanwhile, it empowers staff to conduct follow-up sales with clients who have completed their packages, thereby driving revenue.
會員可透過 App 接收最新優惠資訊，並點擊內文中的連結購買服務或推薦朋友。推薦時只需填寫朋友的姓名及電話，資料便會傳送至後台作後續推廣用途。同時，系統會透過 WhatsApp 向朋友發送邀請訊息，鼓勵他們下載會員預約 App 獲取迎新優惠，吸納新客戶。
Through the app, members can access the latest promotional offers, follow embedded links to purchase services and refer friends. Referrals are simple: members enter a friend’s name and phone number, which are transmitted to the backend for follow-up marketing. Simultaneously, the system automatically sends a WhatsApp message to the referred friend, inviting them to download the booking app and redeem a welcome offer, thereby attracting new customers.
